Frequently Asked Questions

How are the dice made?

Gemstone dice are cut from natural or synthetic materials. Resin dice are made of high quality resin, and inclusions may include a variety of lightweight foils, glitter, or even real flowers. Each set of dice has its own unique finish with a slightly different color mix than the website images. Most customers prefer the physical appearance of the dice to the on-screen results.


Are your dice balanced?

For casual tabletop gaming, our dice are adequately balanced! The weight of the inclusions used in our dice is very close to the weight of the resin suspended in them, so there are no noticeable balance issues when the dice are rolled correctly. 


What are the measurements of the dice?

Almost all dice are a standard 16mm-20mm, like most dice on the market. Click the link and check the Dice Size Chart.


Do you accept returns?

We want you to be 100% satisfied with your order. If for any reason you are not satisfied with your order, please contact us within 30 days and we will return or exchange the item.


How long does it take to receive a refund?

Most refunds take 5-7 business days, depending on your bank's processing time.


How long does it take to ship?

Every order will be processed with our love and passion. Usually, the processing time is 1-2 weeks, you will likely find it worth waiting when you finally see it!


How do I check my order status?

You can check the status of your order and track your package through the Order History page under your account profile.


What payment options do you accept?

We accept all major credit and debit cards, as well as PayPal, Shop Pay and Google Pay.


How should I care for my dice? 

Because gemstone dice are fragile, we recommend purchasing a carefully-crafted felt tray to accompany your dice, you can find our dice tray by Accessories menu.


How are the dice packaged? 

All dice will be safe-packed within a box. We also provide gift box options, check our Accessories menu.


If you have any further questions, please feel free to contact, or click "Chat" button below. We will reply within 24 hours.