FAQ

About shipping
Your order will be shipped out from our China warehouse, because almost all dice are made to order, sometimes the process time will be a little long time, about 1-2 week even 3-4 week, it depend on the material process time. If your order need rush, please kindly contact us to make sure the dice is in stock.
We will ship out your order ASAP, once it's ready to ship.
We provide track mail shipping, normally, it will take about 2-3 week to you hand for North America, Europe, Asia. We also provide expedite mail option, just contact us.
Note: Custom fees and taxes vary from country to country and are the full responsibility of the purchaser. Please check with your countries customs policies for further information.

Return / Refund
As our warehouse is in China, so I am afraid return is not a wise choose for the international shipping fee is not cheap. But if you have any unsatisfy about our product, please feel free to let us know, we will solve any issue smooth.

About dice
Yes, I know you worry about gemstone dice are fragile, we have prepare felt dice tray, the price is easy, check the dice tray by below link:
Almost all dice are standard 16mm-18mm, it's just like most dice of the market.

About material
Our dice are cut from natural or synthetic materials and there will be variations on colors and every dice will be unique, so the dice will be a slightly defferent of the image, most of our customer said what they received are better than what they see on the screen. If not so, please let us know, contact by Email: hi@crystalmaggie.com(will reply within 24 hours)

Package
All dice will be safe packed with a plastic dice box, we also provide a gift box as your option.