Frequently Asked Questions

How are the dice made?

Our dice are cut from natural or synthetic materials with slight color variations. Every set of dice bears its own unique finish, with a color blend that differs slightly from the website image. Most customers prefer the in-person look of their dice over what’s featured on the screen.

 

Email hi@crystalmaggie.com to address any concerns. We’ll reply within 24 hours.

  

How long until the product arrives?

Your order ships from our China warehouse, and because most dice are made to order, the manufacturing and processing time ranges from two to four weeks, depending on material selection. If you need us to rush your order, kindly contact us in advance to make sure your preferred dice is in stock.

 

We send all orders ASAP, once they’re ready to ship, and provide tracking details for each shipment. Expect two to three weeks for shipments to North America, Europe, or Asia. We also provide options for expedited mail — just contact us.

 

Note: Custom fees and taxes vary from country to country and are the sole responsibility of the purchaser. Please research your country’s customs policies for further information.

  

What if I need a refund or return? 

Due to the costs of international shipping to and from our China-based warehouse, we do not facilitate product returns. If you’re at all dissatisfied with your purchase, feel free to let us know and we’ll find a solution.

  

What are the measurements of the dice?

Almost all dice are a standard 16mm-18mm, like most dice on the market.

  

How should I care for my dice? 

Because all gemstone dice are fragile, we recommend purchasing a carefully-crafted felt tray to accompany your dice. For pricing, check out the link below.

  

How are the dice packaged? 

All dice will be safe-packed within a plastic dice box. We also provide gift box options.

 

Which payment methods do you accept?

We accept a lot of payment methods.

Paypal(you don't have to have a PayPal account)

All Credit Cards