Frequently Asked Questions
How Are the Dice Made?
Our gemstone dice are crafted from both natural and synthetic materials. The resin dice are made from high-quality resin, featuring delightful inclusions like lightweight foils, glitter, and even real flowers! Each set boasts its own unique finish, often with a color mix that differs slightly from what you see online. In fact, most of our customers find they love the physical look of the dice even more than the images!
Are Your Dice Balanced?
Absolutely! For casual tabletop gaming, our dice are perfectly balanced. The weight of the inclusions is very close to that of the resin, so you won’t notice any balance issues when rolling them—just good, clean fun!
What Are the Measurements of the Dice?
Most of our dice fall within the standard range of 16mm to 20mm, just like most dice on the market. Curious about specific sizes? Click the link to check out our Dice Size Chart!
Do You Accept Returns?
We want you to be 100% thrilled with your order! If you're not completely satisfied for any reason, just reach out to us within 30 days, and we’ll happily return or exchange your item.
How Long Does It Take to Receive a Refund?
Most refunds are processed within 5-7 business days, but it can vary a bit depending on your bank’s processing speed. For all the details, check out our refund policy.
How Long Does It Take to Ship?
Every order is handled with love and passion! Generally, processing takes about 1-2 weeks (new products might take a bit longer—up to a month), but trust us, it's worth the wait when you see your beautiful dice!
Where Do You Ship From? Can You Ship Worldwide? What About Shipping Costs and Delivery Times?
We proudly ship our fabulous products from China to almost every corner of the globe! Shipping costs will be calculated and displayed at checkout. For all the details, check out our shipping policy.
How Do I Check My Order Status?
You can easily track your order and check its status through the Order History page in your account profile. Stay in the loop!
What Payment Options Do You Accept?
We accept all major credit and debit cards, along with PayPal, Shop Pay, and Google Pay. Your convenience is our priority!
How Should I Care for My Dice?
Since gemstone dice can be a bit delicate, we recommend getting a cozy felt tray to keep them safe. You can find our lovely dice trays in the Accessories menu.
How Are the Dice Packaged?
Rest assured, all dice are securely packed in a box. We also offer gift box options—check them out in our Accessories menu!
If you have any more questions, don’t hesitate to reach out to us at hi@crystalmaggie.com or click the "Chat" button below. We’ll get back to you within 24 hours!