Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received.  Exceptions or non-returnable items are not applicable to this policy.

To start a return, you can contact us at hi@crystalmaggie.com. You will get the refund after 1 or 3 days after your refund requested confirmation. The refund will go back to how you pay for it. Remember that your bank or credit card company might take time to process it.

You can always contact us for any return questions at hi@crystalmaggie.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom orders and damaged items that are not caused by us or shipping. Please get in touch if you have questions or concerns about your item.

Exchanges
Exceptions or non-returnable items are not applicable to this policy. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will refund the returned item after we get it and check it.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.